Shipping & Returns
(250) 386-2341
online@trotac.ca

4.6★ RATED | SINCE 1972 | SHIPS CANADA-WIDE

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    • Shipping & Returns

    Returns Policy

    For returns, you have the option to seek approval for product(s) bought on trotacmarine.ca within the past 30 days. Customers will be responsible for the cost of shipping the product back to Trotac Marine. Please note that NOT all items are available for returns, such as cut lengths of a product, fishing products, electronics, books/charts, any items containing chips or transistors, and others. Only unused clothing items in their original packaging and in new, resellable condition are eligible for return. Items will be inspected, and if deemed suitable for resale, a refund will be issued. Refunds are issued for the product only, excluding shipping costs.

    For exchanges, if you wish to exchange an item, kindly email us with your request at online@trotac.ca. Customers will also be responsible for all shipping costs.

    If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly. You can also email us at online@trotac.ca.

    Shipping

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Please also note that the shipping rates for many items we sell are weight-based. 

    Clearance Items

    All clearance items are final sale.

    TROTAC REVIEWS

    ⭐⭐⭐⭐⭐

    “First of all, when you phone, a human answers. There’s no long wait or menu of buttons just to reach someone. Such a treat these days. Very friendly, knowledgeable staff who go out of their way to suggest the most economical and practical solutions. A fantastic, down-to-earth group of professionals.”

    — P. Shaw

    ⭐⭐⭐⭐⭐

    “One thing about this place makes me wish I was rich — they have such a great selection. Lots of electrical equipment and components for boats, RVs, and van builds. The quality is excellent, and the team is knowledgeable and helpful if you need advice.”

    — M. Hill

    ⭐⭐⭐⭐⭐

    “I can’t say enough about Thomas P.’s generosity and time. We were having issues with our watermaker across the country in Nova Scotia. Thomas jumped on a video call, ran tests with me, and helped diagnose the issue quickly before our big trip to Newfoundland.”

    — T. Nicholson